Regardless of who was using the account at the time of the infraction, VAC bans are permanent and will not be removed. If a VAC ban is issued incorrectly it will be automatically removed after investigation, but Steam Support does not manually remove VAC bans applied to accounts for any reason. We have detailed records for each VAC ban, however, releasing this information would only benefit cheat developers. If software of this kind is detected a VAC ban will be issued. Valve Anti-Cheat regularly checks the game files of all users connected to Valve's servers to ensure third party software is not being used which gives players an advantage. VAC bans are applied when an account, or an account using the phone number tied to other accounts, connects to a VAC-secured server while running cheat software. If you wish to discuss Valve Anti-Cheat with the community, you may do so here. If a VAC ban is determined to have been issued incorrectly it will automatically be removed.
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